As an authorized On partner, we source directly from the brand’s seasonal clearance channels — offering genuine products at 30%-50% below MSRP. Here’s how we do it:

1.Official Overstock & Prior-Season Models:Our inventory consists of last-season releases, overstock items, and limited sizes sourced through On’s official clearance programs. By focusing on these batches, we avoid competing with full-price new releases while passing significant savings to you.

2.100% Authenticity Guaranteed:Every item is shipped with original packaging and a verifiable serial number. As an authorized partner, we adhere to On’s strict quality control standards — including their patented CloudTec® cushioning technology and durability testing. Rest assured, you’re getting the same premium engineering as direct-from-brand purchases.

Absolutely. Our checkout uses bank-level 256-bit SSL encryption with enterprise firewall protection—validated daily by McAfee® Secure. All payments are processed through PCI DSS-compliant gateways like Stripe® and PayPal®, where your card data is instantly tokenized and never stored. Backed by Norton™ $200K Fraud Protection for 100% risk-free transactions.

"We will email your order confirmation within 48 hours and ship your order within 2 business days. Depending on your location and shipping speed, your package will typically arrive in 7-12 business days. Delivery times may vary based on your shipping address. For any questions, contact us via  email."

"Yes! Track your order seamlessly in real-time through our website's tracking portal using your unique code. As an authorized On partner, we proactively update you via email/SMS at every milestone: warehouse dispatch, carrier handoff, and final delivery. All orders feature tamper-evident packaging with verifiable On authenticity seals—ensuring genuine performance gear reaches you with complete transparency."

To return or exchange an item, please email us at neal62576@gmail.com or call +1（279）7865414. Our customer service team will assist you and provide a return authorization number or a prepaid return label if applicable. Note: Orders qualifying for free returns do not need a Return Authorization Number.

Free Shipping Worldwide
At ONRUNSALES, we offer FREE shipping on all orders to the United States and Canada. Your satisfaction is our priority, and we strive to deliver your ON shoes as quickly as possible.
Estimated Delivery Time: 7-15 Business Days
Please note that orders typically take 7-15 business days to arrive after being placed. However, the exact delivery time depends on:
Order Processing: Includes order verification, quality inspection, and packaging.
Carrier Handling: Delivery speed varies based on your local postal service or courier.
External Factors: Extreme weather, customs clearance, or regional logistics delays may occasionally extend delivery times.
If you need to view the complete shipping policy, please click SHIPPING at the bottom of the homepage to view it.